Why experience-based co-design improves the patient experience
نویسندگان
چکیده
منابع مشابه
Experience-based design, co-design and experience-based co-design in palliative and end-of-life care.
Experience-based design, co-design, and experience-based co-design can be used within healthcare to design services that improve the patient, carer and staff experience of the services. As palliative and end-of-life care centrally value person-centred care, we believe that service designers, commissioners and those tasked with making quality improvements will be interested in this growing field...
متن کاملORGANISATIONAL MATTERS Experience-based design: from redesigning the system around the patient to co-designing services with the patient
Involving patients in service improvement and listening and responding to what they say has played a key part in the redesign of healthcare processes over the past five years and more. Patients and users have attended stakeholder events, participated in discovery interviews, completed surveys, mapped healthcare processes and even designed new hospitals with healthcare staff. However, to date ef...
متن کاملExperience-based design: from redesigning the system around the patient to co-designing services with the patient.
Involving patients in service improvement and listening and responding to what they say has played a key part in the redesign of healthcare processes over the past five years and more. Patients and users have attended stakeholder events, participated in discovery interviews, completed surveys, mapped healthcare processes and even designed new hospitals with healthcare staff. However, to date ef...
متن کاملFurther reading resources on experience-based co-design
This is the comprehensive textbook about experience-based co-design (EBCD). It explores the underlying concepts of EBCD and provides a thorough guide to the methods and practices of EBCD illustrated by a detailed case study of an EBCD project with head and neck cancer patients, carers and staff in an acute hospital in the south of England. It includes a chapter on evaluating patient experience ...
متن کاملTools for the Governance of Urban Design: The Tehran Experience
This research seeks to reflect the managerial, academic and professional experience of the authors in the design and implementation process of urban design projects, aiming to use the application of the “design governance” model, in order to describe the documents and activities of the Department of Urban Planning and Architecture of Tehran Municipality in the last decade. This paper consists ...
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ژورنال
عنوان ژورنال: The Journal of Health Design
سال: 2018
ISSN: 2206-785X
DOI: 10.21853/jhd.2018.45